Refund policy

Summary

30-day return window from delivery date
Items must be in original or near-original condition
Returns accepted for damaged items, wrong items, or sizing issues
Returns by mail only — no in-person drop-offs
Symbol Fashion covers return shipping for our errors; customers cover it for changes of mind or exchanges
No restocking fees
Refunds processed within 10 business days of approval

When you place an order with Symbol Fashion, you're agreeing to the terms outlined below regarding returns and refunds.

These terms are applicable to orders placed by customers in the United States.

Return Window

You have 30 days from your delivery date to start a return request. Requests submitted after this window has closed cannot be processed — no exceptions.

Return Conditions

For us to accept a return, your item needs to be:

In its original or near-original condition
Free from heavy wear, damage, or missing pieces (unless the problem originated on our end)

We reserve the right to reject items showing excessive use, visible damage, or incomplete components.

Acceptable Reasons for Return

We'll process your return if it falls under one of these categories:

The product arrived damaged
You received the wrong item
The size or fit isn't right

How to Submit a Return

Reach out first — email us at support@symbolfashion.com with your name, order number, and the reason you're returning the item.
Complete the paperwork — we'll send a return form for you to fill out and include inside your package.
Ship it back to:

Flat 5, 378 Wellington Road North
Stockport
SK4 5AA
United Kingdom
Use tracked shipping — this is required, not optional.
Send us the tracking number once your package is on its way.

Pack items securely, ideally using the original packaging. Note: packages arriving without a completed form or without traceable shipping information will be turned away.

Return Options

Returns must be sent by mail only. We don't accept drop-offs at physical locations, kiosks, or in-person handoffs of any kind.

Return Shipping Costs

We made an error (damaged/wrong item): Symbol Fashion covers the shipping cost
You changed your mind or need an exchange: Return shipping is your responsibility
We do not charge a restocking fee.

Damaged or Incorrect Orders

Inspect your order right when it arrives. If something's broken, defective, or not what you ordered, let us know as soon as possible so we can fix it quickly.

Requesting an Exchange

Exchanges are offered when:

The product is damaged or defective
The wrong item was shipped to you
You need a different size

How to start one: email us at support@symbolfashion.com. For the fastest turnaround, we recommend simply returning your original item and placing a fresh order once your return is confirmed.

Refund Process

Once we've received and checked your returned item, we'll email you to let you know if the refund is approved.

If approved, here's what happens:

Funds go back to your original payment method
Processing takes up to 10 business days on our end
Your bank or card issuer may add additional time before it reflects in your account