Shipping policy

Last updated: 3 November 2026

From checkout to your front door, here's everything you need to know about how Idyl Spaces orders are processed and delivered across Australia.

Shipping summary

Delivery area: Australia only
Cost: free standard shipping on every order
Processing: 1–3 business days
Transit: 7–14 business days
Estimated total: 8–17 business days from purchase
Tracking: emailed within 48 hours of dispatch
Import charges: nothing extra to pay on delivery

Processing times

Daily cut-off: 5:00pm Sydney time (AEST/AEDT), Monday to Friday
Handling: orders are picked, checked and dispatched within 1–3 business days
Orders placed after the Friday cut-off, over the weekend or on a public holiday start processing on the next business day

Delivery times

Once your order has left the warehouse, delivery usually takes 7–14 business days, which brings the total to around 8–17 business days from the date you ordered.

Couriers deliver on business days only. Regional and remote areas, peak shopping periods and Australian public holidays can add a few extra days.

Where we deliver

We currently deliver to addresses within Australia only. Larger items, such as furniture and garden equipment, may not be deliverable to PO Boxes or parcel lockers, so we recommend using a street address.

Fulfilment and shipping origin

Idyl Spaces is operated by ECOM X HUB LIMITED, a UK-registered company based in London. Our products are fulfilled and shipped through international logistics partners and warehouses.

This means your order may be dispatched from a location different from the business address shown on our website. Our London address is used for company and correspondence purposes only, and orders are not shipped from it.

By ordering from Idyl Spaces, you acknowledge that your order may be fulfilled and shipped from an international warehouse or fulfilment centre.

Shipping costs

Standard shipping is free on every order to any Australian address. The total you see at checkout is the total you pay, with no handling fees or surcharges added at the final step.

Couriers

Depending on your location and the size of your parcel, your order may be delivered by Australia Post, Sendle or another reliable courier partner. We choose the carrier best placed to get your order to you safely and on time.

Tracking your order

Every order is tracked. Your tracking number is emailed to you within 48 hours of dispatch, and you can follow your parcel at any time on our order tracking page. If your tracking hasn't updated within 48 hours, please allow one more day before contacting us, as courier systems can take a little time to catch up.

If your tracking shows "Delivered" but your parcel hasn't arrived, let us know within 3 business days so we can start an investigation with the courier straight away.

Delays

We do our best to deliver within the estimated timeframes, but events outside our control, such as severe weather, customs inspections or courier disruptions, can occasionally cause delays. If your order is significantly late, our team will help you follow it up.

Address changes and cancellations

Address changes: spotted a mistake in your delivery details? Email support@idylspaces.com as soon as possible. We can only update an address before your order reaches the "Processing" stage.
Cancellations: you can cancel within 12 hours of ordering. After that, your order may already be on its way and would be handled as a return instead.

GST, duties and import charges

All prices are shown in Australian dollars (AUD) and include GST where it applies. Any import duties, taxes or customs fees are covered by us as part of fulfilment, so you'll never be asked to pay extra charges when your order arrives.